Refund policy
Return Policy – Neckstravaganza
We offer a 30-day return policy. This means you have up to 30 days after receiving your order to request a return.
To be eligible for a return, the item must be in the same condition as when you received it: unused, unworn, with tags, and in its original packaging. Proof of purchase or order confirmation is also required.
To start a return, please contact us at (email). Once your request is approved, you will receive instructions on how to return your item. Returns sent without prior approval will not be accepted.
Return shipping costs are the responsibility of the customer. These costs typically range between €20 and €40 per parcel, depending on the size, weight, and chosen shipping carrier.
Important for returns:
- Always use a tracked shipping method
- Clearly include your order number inside the package
Please note that refunds are only processed after the returned item has been received and inspected. The customer is responsible for ensuring the return is shipped correctly and arrives according to the provided instructions.
If you have any questions about returns, you can contact us at (email).
Damaged or incorrect items
Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and provide an appropriate solution.
Exchanges
If you would like a different size or variation, we recommend returning the item and placing a new order after your return has been approved.
Refunds
Once we have received and inspected your return, we will inform you of the status. If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at (email).
Return Costs
Return shipping costs are the responsibility of the customer. Always follow the return instructions provided by our customer service team.